1. Order Processing

• Orders are processed within 24 hours of confirmation.
• Orders are generally dispatched within 1–2 business days.

2. Delivery Time

• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery timelines may vary due to weather, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be available on selected products or promotional offers.

4. Cash on Delivery (COD)

• Cash on Delivery (COD) is available on eligible products and serviceable locations.
• Mudsor reserves the right to disable COD for certain PIN codes or high-value orders.

5. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

6. Failed Delivery

If delivery fails due to an incorrect address, unavailable recipient, or repeated delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-dispatch.